Emerald Coast Hospitality Academy

Emerald Coast Hospitality Academy (ECHA), a division of

BAYSOLUTIONS, is located in Panama City, Florida, and serves the Emerald Coast from Gulf Shores, Alabama, to Tallahassee, Florida. The Academy offers standardized courses for the tourism, hospitality and service-related industries and specializes in providing customized curricula to organizations and businesses, allowing for incorporation of their "unique culture" into the training program. As a service to our students, a variety of convenient training locations are offered, bringing the necessary educational standards directly to the student.

To learn more, please read our Mission Statement.

Why do customers stop patronizing an establishment?

A market research conducted by the Florida Tourist Development Council indicates that:

68% stop conducting business because of an attitude of indifference or rudeness toward the customer by the owner, manager or other employee
14% are dissatisfied with the product or service
9% leave for competitive reasons
5% develop other relationships
3% move away from the area

It is a fact: The majority of service-related and hospitality employees have had no formal training, putting them and the businesses that employ them at a distinct disadvantage when attempting to provide quality customer service.